Advocacy

Department Store Access

Have you had problems with access at department stores? Generally, stores must meet standards set by the Americans with Disabilities Act (ADA) unless it would be fiscally burdensome. If merchandise is not accessible, assistance must be provided with a reasonable amount of time to gain access to the items. Likewise, bathrooms and try-on rooms must be accessibile.

According to the ADA, department stores must make the following alterations:

• Counters with cash registers must have a portion which is 36 inches in length and height above the floor.
• Sales counters should have a portion of the main counter 36 inches in length and height, or an auxiliary counter of 36-inch height in close proximity or equivalent facilitation.
• The general path of travel must have a 32-inch width.
• Any device use to prevent the removal of shopping carts from store premises cannot prevent people in wheelchairs from entering or exiting the building. An alternate entry that is equally convenient to that provided for the ambulatory population is acceptable.

For more information or to report possible violations of the law, contact PCIL Advocate, Larry Biondi at (708) 209-1500, extension 24.